Resort Etiquette:

  • To promote a peaceful environment, and in consideration of others, we kindly request our guests to leave their electronic devices, such as, mobile phone, camera, e-book, or iPad in their room, so that all our guests are able to fully embrace the experiences of Zulal Wellness Resort.

  • For safety and to better support the wellness journey of our guests, smoking is only allowed in designated outdoor areas. Please ask for assistance from any of our staff to guide you to the location.

  • For your own safety and the safety of other guests please do not light Bukhoor or any other incense burners inside the guest rooms.

  • Outside food and drinks are not allowed in the resort. To stay true to your health and wellness journey, we encourage you to choose from our fine selection of dining outlets and healthy menus. Alcoholic beverages are not available in the resort.

  • Our Health and Wellness Centre consists of highly trained therapists, and as per the State guidelines, we practice same-gender therapists during all treatments.

  • All guests must present their original passport or a valid GCC ID card upon check-in. Please note that electronic or digital copies will not be accepted.

Children Policy:

  • Children below 3 years old can be accommodated in a baby cot for free when sharing the room with adult(s).

  • Children between 3 and 15 years old (inclusive) can be accommodated in an extra bed with additional charge if the room category allows it. Alternatively, an inter-connecting room can be booked with additional charge depending on availability.

  • We have a wide range of edutainment activities suitable for the entire family. However, we do not provide babysitting services, and children below 3 years old should be always accompanied by a parent or a legal guardian.

 Deposit, Cancellation and No-Show Policy:

  • You will be charged the full stay cost, 3 days prior to your arrival date.

  • Cancellation or modification must be communicated by 16.00 local hotel time three days before arrival. Any cancellations or modifications after this time are subject to a fee equivalent to the rate of full stay.

  • In case of no-shows or early departure, the full period of stay will be charged.

 Arrival, Departure & Restaurants Timings:

  • The standard check-in time is 14.00hrs and check-out time is 12.00hrs (local hotel time), requests for early check-in or late check-out will be subject to availability and an additional surcharge might apply as per hotel policies.

  • Breakfast: 06:30 – 09:30hrs; Lunch: 12:00 – 14:30hrs; Dinner: 18:30 – 21:30hrs

  • In-room dining: 06:30 – 21:30hrs (In-Room dining is chargeable)

Transfer Arrangement:

  • Transfers to and from the resort by limousine or helicopter is available upon request and prior reservation. Please contact our reservation department at reservations@zulal.com or +974 44776555 for more details.